Shipping Information
At checkout, you will be prompted to choose a shipping method for your item(s). Shipping costs are dependent on the items in your order and your total shipping charges will automatically compute during checkout prior to the completion of your order. Ground Shipping is a flat rate of $6.95 within the Continental U.S., unless the product or order qualifies for special offers or has additional charges due to weight or size. Packages sent to Alaska, Hawaii, and Military APO/FPO addresses are shipped via US Postal Service (USPS) Priority Mail only. Shipping starts at $6.95 and additional charges may apply based on the actual weight of the package plus insurance.
Most orders ship within 24 to 48 hours and we regularly stock most of the items we carry. Occasionally, we may run out of an item in which case we will attempt to notify you by e-mail to obtain your instructions. You may request to: 1) hold the order until all items are available, 2) ship available items, 3) substitute a different item or flavor, or 4) cancel the order. We don't "back order" items as we make every effort to have all of our items in stock. We cannot predict when a large order(s) will deplete our inventory. Additional shipping charges will not apply on separate shipments. If we are unable to reach you within 24 hours, your order will be held until all items are available to be shipped.
Most orders will arrive in 3-5 business days from the shipment date. Saturdays, Sundays and Holidays are not considered business days. Packages are typically shipped via UPS Ground. Orders that weigh 2 lbs or less may ship via USPS Priority Mail. Other shipping options are available at an additional cost for customers living within the continental U.S. You pay shipping costs for these methods which are based on the weight and destination. Please contact us for available options to upgrade shipping method.
UPS charges us a fee to correct an address. We will charge you a fee of $10.00 to re-ship each and every package that is either incorrectly addressed or re-routed back to us due to customer error. We generate our shipping labels from the information YOU provide, so if you give us an incorrect or incomplete address (incorrect zip code, missing apartment/suite/office number/name, etc.) and your package is returned to us, you will be charged $5.00 per package to have the package(s) re-shipped. For customers who elect to cancel their orders after being shipped, any and all shipping costs we incur will not be refunded.
Important - Please be advised that certain items (such as bars) that are sent to warm weather climates or in the summertime can melt if left outside in the heat. If you will not be available to receive your package(s), please leave instructions for the carrier to leave your delivery in a cool area, at a neighbor's house, or not to deliver if no one is home. We take every precaution to make sure that all of our products are shipped in fresh condition. We cannot accept returns for heat-damaged products.
Military Address Instructions - During checkout, please enter APO or FPO in the city field under "Ship To" information. Your state will be AE, AP or AA and your zip code should begin with 09, 34 or 96. When placing your order, it is imperative that you have the correct shipping address. We cannot be responsible for packages that are returned or misdelivered due to incorrect or incomplete address information. In the event that a package is returned, an additional charge will apply if the package must be re-shipped with corrected address information. For military locations (APO/FPO), the time of final delivery is dependent upon several factors, including security, customs, space availability, and the speed of the military postal system. However, most packages reach their destination within 2-3 weeks.
Lost Packages - If you do not receive your package, please contact us at 317-569-5368 during normal business hours (10:00 am to 5:00 pm EST, Monday through Friday). PointBlank Nutrition is not responsible for any lost packages which are incorrectly addressed due to customer error. Again, we generate our shipping labels from the information YOU provide. If an incorrect or incomplete address (incorrect zip code, missing apartment/suite/office number/name, etc.) is given and your package is lost, Point Blank Nutrition is not responsible.
If a Priority shipment is lost by the Postal Service during transit, we have to wait 30 days before a tracer can be filed with the Post Office. Refunds or re-shipments will be issued after the tracing is complete and we have received the claim papers.
If you contact us after your order has been placed regarding an incorrect or incomplete shipping address, we will make every effort to correct your information prior to your package being shipped. However, once your package has been processed and shipped, we cannot make address corrections to your package. If your package is re-routed, returned or lost, all policies listed above apply. PLEASE TAKE CARE TO INCLUDE YOUR CORRECT SHIPPING ADDRESS.
